Papodee
One inbox for WhatsApp, email and website chat. An AI that answers first.
Papodee brings your customers' messages into one place. Its AI assistant answers from your own knowledge, day and night, and hands the conversation to your team when a person is needed.
WhatsApp, email and chat together
Connect your WhatsApp Business number, your support email and a chat bubble on your website. Every conversation lands in the same list.
AI that knows your business
Give it your website, documents and answers you've approved. It replies in your tone, in your customer's language, and says when it isn't sure.
Your team stays in charge
When a customer asks for a person, gets upset or asks something the AI can't answer, Papodee hands over to your team, and alerts them.
On the computer and the phone
Answer from the browser at your desk or from your phone. Saved replies, notes, labels and snoozing included.
How it works
Create your company
Papodee is invitation-only for now: we send you a sign-up link, you create your company and first brand.
Connect your channels
Connect WhatsApp in a few clicks with Meta's own window, forward your support email, and paste the chat bubble into your website.
Teach the AI
Add your website and documents. Papodee proposes facts for you to approve, and you can test answers before customers see them.
Pricing
Free to use
No monthly fee and no charge per person on your team. You pay only for the AI's answers, from prepaid credit.
AI credit
Top up from €20 (plus VAT where it applies). Each AI answer uses a little credit; when it runs out, the AI pauses and your team keeps answering. New companies start with free credit to try it.
WhatsApp messages
Replies within 24 hours of a customer's message are free on WhatsApp. Messages Meta charges for are billed by Meta to your own WhatsApp account.
Made in Portugal. Data stored in the EU.